How to Analyse Talk?

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How to Analyse Talk in Institutional Settings: A Casebook of Methods
(Continuum Publishers) was finished in December 2000. It was published in February 2002, but with a 2001 dating. Apologies to those who were promised launches in July 2001 (Manchester Conference), October 2001 and December 2001 (Murdoch Conference). The actual launch took place at the TAMOC Conference, July 2002.

Here are the full contents:

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    Preface: with a little help from our friends
          Alec McHoul and Mark Rapley: xi-xiv

I. Approaches

1. Applied conversation analysis
          Paul ten Have: 3-11

2. Discursive psychology
          Derek Edwards and Jonathan Potter: 12-24

3. Critical discourse analysis
          Norman Fairclough: 25-38

II. Applications

4. Discovering order in opening sequences:
    calls to a software helpline
          Carolyn Baker, Mike Emmison and Alan Firth: 41-56

5. Understanding who's who in the airline cockpit:
    pilots' pronominal choices and cockpit roles
          Maurice Nevile: 57-71

6. Reporting a service request
         Ann Kelly: 72-85

7. Applying membership categorization analysis
    to chat-room talk
          Rhyll Vallis: 86-99

8. Investigating the 'cast of characters' in a cultural world
          Kathy Roulston: 100-112

9. Whose personality is it anyway?
    The production of 'personality' in a diagnostic interview
          John Lobley: 113-123

10. Howard's way: naturalizing the new reciprocity
      between the citizen and the state
            Karen Herschell: 124-134

11. History as a rhetorical resource:
      using historical narratives to argue and explain
            Martha Augoustinos: 135-145

12. On saying 'sorry': repertoires of apology to
      Australia's Stolen Generations
            Amanda LeCouteur: 146-158

13. Far from the madding crowd: psychiatric diagnosis
      as the management of moral accountability
            David McCarthy and Mark Rapley: 159-167

III. Theory and Method

14. Two lines of approach to the question
      'What does the interviewer have in mind?'
            Angela O'Brien-Malone and Charles Antaki: 171-182

15. Methodological issues in analysing talk and text:
      the case of childhood in and for school
            Helena Austin, Peter Freebody and Bronwyn Dwyer: 183-195

16. Demystifying discourse analysis: theory, method and practice
            Keith Tuffin and Christina Howard: 196-205

17. Is institutional talk a phenomenon? Reflections on
      ethnomethodology and applied conversation analysis
            Stephen Hester and David Francis: 206-217

      References: 219-234

      Index: 235-239

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